Why Chatbots Should Enhance – Not Replace – Your Person-led Customer Service Team

With the many benefits that using chatbots bring, it’s not hard to see why more and more businesses are making use of this artificial intelligence technology. Getting the balance right is key if you decide to jump on the chatbot bangwagon, however, as customers should be able to talk to a real person if they need to.

Hail Chat - Why Chatbots Should Enhance - Not Replace - Your Person-led Customer Service Team

Hail the Chatbot

Chatbots have become the latest must-have technology for businesses looking to save time and money when it comes to communicating with customers. When used effectively, chatbots can help answer some of the most common and simple queries or issues that customers have, without needing to speak to anyone in your customer services department. Read More